Privacy Policy

Information We Collect

Generally, you may browse our website without providing personal information. We collect personal information that you voluntarily provide, including but not limited to:

• Name
• Email address
• Mailing address
• Phone number (including mobile numbers)
• Service request details
• Billing and payment information (if applicable)
• Any other information submitted through forms, phone calls, or email communication

We may also collect non-personal information such as browser type, operating system, and website usage data to improve our services and user experience.

Use of Your Information

We use your personal information to:

• Respond to service inquiries and requests
• Schedule and manage electrical service appointments
• Provide customer support
• Process payments and billing (if applicable)
• Send service updates, reminders, and important notifications
• Improve our website, services, and customer experience
• Send SMS communications regarding appointments, updates, or service-related information (with your consent)

SMS Messaging Policy

Excalibur Electric may send SMS messages related to appointment scheduling, service updates, arrival notifications, and other important customer communications. By opting into SMS messaging, you consent to receive text messages from us.

• You may opt in through our website forms or service requests
• You may opt out at any time by replying STOP to any message
• Message frequency may vary depending on service activity
• Standard message and data rates may apply
• For assistance, reply HELP or contact us directly

Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share information only when necessary with:

• Legal or regulatory authorities when required by law
• Service providers assisting in business operations (e.g., scheduling or payment processing)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. While we implement security measures, no method of transmission over the internet or electronic storage is completely secure.

Cookies

Our website may use cookies to enhance user experience, track website performance, and improve functionality. Cookies help us understand how visitors interact with our site.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We recommend reviewing their privacy policies before providing any personal information.

Social Media

Any information shared through social media platforms (such as Facebook, Instagram, or others) is public and not subject to this Privacy Policy. We are not responsible for how third parties may use publicly shared information.

Email Communications

You may opt out of promotional emails at any time by using the unsubscribe link included in our messages. Once unsubscribed, you will no longer receive marketing communications.

Children’s Privacy

Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children. If such information is discovered, we will take steps to delete it.

Policy Updates

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page. Continued use of our website constitutes acceptance of any changes.

Your Privacy Rights

You may request access to, correction of, or deletion of your personal information by contacting us directly.